Privacy Policy

1. About This Policy

This Privacy Policy applies to the website ispworld.net and all related subdomains operated by ISP World LLP, a limited liability partnership registered in Pakistan ("ISP World", "we", "us", or "our"). It describes what personal information we collect, why we collect it, how we use it, and the rights you have over your information.

By using this website or submitting any form on it, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect information only when you voluntarily provide it through our website's forms. The types of personal information we may collect include:

• Contact details: Full name, email address, phone number, company or organisation name.
• Enquiry content: The message, context, or questions you submit through our contact or assessment request forms.
• Technical metadata: Basic server-side log data (IP address, browser type, referring URL, timestamp) automatically collected by our hosting infrastructure. This data is not linked to individual identities and is used solely for operational and security monitoring.

We do not use tracking pixels, advertising cookies, or behavioural analytics platforms. We do not collect payment information on this website.

3. How We Use Your Information

Information you submit is used exclusively to:

• Respond to your enquiry, request, or assessment application;
• Schedule and conduct initial consultations or scoping calls;
• Send relevant follow-up communications directly related to your enquiry;
• Improve the content and usability of this website based on aggregate (non-personal) usage patterns.

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing

ISP World LLP operates under Pakistani law, including the Prevention of Electronic Crimes Act 2016 (PECA) and, where applicable, the Personal Data Protection Bill framework developing in Pakistan. For visitors or clients located in other jurisdictions, we apply reasonable data protection standards consistent with the purpose and proportionality principles recognised internationally.

Our lawful basis for processing personal information is:

• Consent: When you voluntarily complete and submit a form on this website.
• Legitimate interests: To respond to professional enquiries and manage our business communications.
• Contractual necessity: When processing is required to fulfil or prepare an engagement agreement with a client.

5. Third-Party Services

This website uses the following third-party services that may process personal data on our behalf:

• Formspree (formspree.io): Processes form submissions. When you submit a contact or assessment form, your data is transmitted to Formspree's servers and forwarded to our inbox. Formspree's own privacy policy governs their handling of this data.
• Google Fonts: The Inter typeface is loaded from Google's CDN. This may result in Google logging the request IP. No personal form data is transmitted to Google.
• Vercel: This website is hosted on Vercel's infrastructure. Vercel may collect standard server access logs as part of normal hosting operations.

We select third-party services carefully and do not use any advertising, retargeting, or data-broker platforms.

6. Cookies

This website uses a single first-party cookie to store your preference regarding the cookie consent notice. No tracking, analytics, or advertising cookies are set. You may clear this cookie at any time through your browser settings without any loss of site functionality.

7. Data Retention

Enquiry data received via our contact forms is retained in our email inbox for as long as the communication thread is active or relevant to an ongoing or potential engagement. We do not maintain a separate CRM database of website enquiries beyond standard email retention. Enquiry data for prospects who do not proceed to engagement is routinely cleared within 12 months.

8. Data Security

All data transmitted to and from this website is protected by TLS (HTTPS). We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. As a professional services firm operating in the cybersecurity space, we apply heightened internal standards to data handling.

No method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to prompt notification and response in the event of any confirmed data breach affecting personal information you have submitted to us.

9. Your Rights

You have the right to:

• Request confirmation of whether we hold personal information about you;
• Request access to, or a copy of, the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information where there is no compelling reason for us to retain it;
• Withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal).

To exercise any of these rights, please contact us at contact@ispworld.net. We will respond within 10 business days.

10. Children's Privacy

This website is directed at business and professional audiences. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

11. Links to External Sites

This website may contain links to external websites. Once you leave ispworld.net, this Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before submitting personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will update the "last updated" date at the top of this page when we do so. We encourage periodic review of this page. Continued use of this website after any update constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

ISP World LLP
Islamabad, Pakistan
Email: contact@ispworld.net
WhatsApp: +92 333 522 5155