RunBook AI
Your operations team describes the process. RunBook AI produces a formatted, version-controlled runbook. No technical writer required.
Most ISPs Run on Institutional Memory
When your senior NOC engineer leaves, your operational knowledge goes with them. Most ISPs have no documented runbooks, outdated SOPs, or informal notes that only the person who wrote them understands. CTDISR-2025 requires documented incident response procedures, escalation chains, and business continuity processes - and PTA's auditors ask to see them.
RunBook AI changes the economics of documentation. Your engineers describe what they do in plain language. The platform turns it into a structured, formatted, version-controlled runbook that your whole team can follow and your auditors can inspect.
Knowledge Retention
Critical operational procedures documented and accessible regardless of staff turnover.
Audit Evidence
Runbooks and SOPs serve as documentary evidence for CTDISR-2025 incident response and BCP controls.
Team Consistency
Every engineer follows the same documented procedure. No more tribal knowledge.
Describe It. Generate It. Maintain It.
Describe
Your engineer describes a process in plain language - an escalation procedure, a maintenance window process, an incident response flow. No special format required.
Generate
RunBook AI structures the description into a formatted runbook with numbered steps, decision points, contact references, and a version header.
Maintain
Update runbooks as processes change. Version history is automatic. Changes are tracked and reviewable.
Every Document Your NOC Needs
Incident Response Runbooks
Step-by-step procedures for common fault types - link down, BGP session drop, DDoS event, power failure. CTDISR-2025 compliant format.
Escalation Procedures
Tiered escalation chains with contact details, timeframes, and decision criteria for each escalation level.
Maintenance Window SOPs
Structured procedures for planned maintenance - pre-checks, execution steps, rollback procedures, and post-maintenance validation.
Change Management Procedures
Documented change control processes covering request, review, approval, implementation, and post-change verification.
Business Continuity Procedures
Recovery procedures for critical failure scenarios formatted to satisfy CTDISR-2025 BCP documentation requirements.
Onboarding Guides
New engineer onboarding documentation covering your network topology, tools, access procedures, and key contacts.
Pricing Built Around Your Operation
Pricing is based on your organisation size and assessment scope. We do not publish fixed tiers because different operators have fundamentally different needs.
Team Size
Priced per active user generating or maintaining runbooks.
Document Volume
Starter and growth bands based on monthly runbook generation volume.
Integration
Optional integration with your existing knowledge base or ticketing system.
14-day free trial available. No credit card required.
Need Help Building Your Documentation Library?
Training and Documentation
Hands-on runbook development, SOP writing, and knowledge base setup for your operations team.
CTDISR Audit Readiness
Use RunBook AI output as audit evidence. We prepare and organise your documentation for PTA's auditors.
Stop Relying on People Who Might Leave
RunBook AI is in early access. Start documenting your operations before your next audit - or your next resignation.